Common Questions, Direct Answers
We put this FAQ together based on what people actually ask when they contact our support team. Most questions fall into a few categories: opening an account, funding it through a local wallet, getting money out, and accessing the lobby on a mobile device. For deposits, the path is simple — open your bKash, Nagad, or Rocket app, send to the account
number shown in your deposit screen, and confirm with your PIN. The transaction reflects in your account wallet once the transfer clears on the wallet side. Withdrawals go back to the same wallet you used to deposit, after a standard identity check on your account. If you're in Dhaka or anywhere else in Bangladesh, the process is the same — mobile-first, wallet-driven,
no bank needed. Availability depends on your local law and eligible regions
- bKash
- Nagad
- Rocket
- Mobile Access